Widerrufsrecht

Seven days from delivery to tell us something is wrong. No arguing about genuine defects.

How to raise a return

Message us on WhatsApp at +91 92837 78899 or email slmboutique.erode@gmail.com within 7 days of delivery, with your order number and photographs of the piece. We acknowledge within 24 hours.

Condition required

The piece must be unused, unwashed, unstitched and uncut, with all tags attached and in its original packing.

If the fault is ours

Wrong item, damage in transit, or a genuine manufacturing defect: we replace the piece or refund you in full, and we pay the return shipping. Please send photographs on the day the parcel arrives if you can.

If you have changed your mind

We accept the return within the same 7 days on the same condition terms, but return shipping is yours to arrange and pay for. Once the piece reaches us and passes inspection, we refund the item value.

International orders

The same 7-day window applies. Return freight, and any duties incurred on the way back, are yours — and they are rarely cheap from outside India. Please ask us for a daylight photograph of the actual length before you order. We would rather spend ten minutes with you on WhatsApp than have you pay to send a saree back across an ocean. Outbound shipping and any duties you have already paid to your customs authority are not refundable by us.

What we cannot take back

  • Anything washed, worn, stitched, cut or altered — including a blouse piece that has been cut
  • Items returned without tags or original packing
  • Requests raised more than 7 days after delivery
  • Products bought under a clearance or final-sale label

What is not a defect

Natural slub in jute and tussar yarn, minor irregularity in a woven border, and small colour differences between a screen and daylight are characteristics of handled cloth, not faults. We describe them on every product page for exactly this reason. If you are unsure before ordering, ask us for a photograph of the actual length.

Refund timing

Once we receive and inspect the return, refunds are issued to the original payment method within 5 to 7 working days. Your bank may take a few days more to show it.

Cancellations

You can cancel any order that has not yet been dispatched — message us and we will stop it. Once it is with the courier, treat it as a return.

Questions

SLM Boutique, 166/1 NGGO Nagar Main Road, Moolapalayam, Erode, Tamil Nadu 638002, India.
Email slmboutique.erode@gmail.com · Phone and WhatsApp +91 92837 78899