Shipping & Returns

Flat Rs.50 shipping on every order acrossTamil Nadu and Rs.80 for rest of India. Worldwide delivery to 28 countries. Returns are accepted only in genuine cases where a piece arrives damaged.

Shipping

Where we ship

All India, and to 28 countries worldwide — including the United States, United Kingdom, Canada, Australia, Singapore, Malaysia, the UAE and across the European Union. If your country is not at checkout, message us on WhatsApp and we will tell you honestly whether we can arrange something.

Cost within Tamil Nadu

Flat Rs.50 on every product.

Cost outside Tamil Nadu

Flat Rs.80 on rvery product

Orders placed before 2 PM IST on a working day are usually dispatched the same day; after that, the next working day. We do not dispatch on Sundays or public holidays.

These are the courier's working estimates, not guarantees. Festival weeks, weather and customs clearance all add days; we will tell you if we know your parcel is running late.

Tracking

You will get a tracking link by email and on WhatsApp as soon as the parcel leaves us.

Returns

When we accept a return

We accept returns only in genuine cases where the piece reaches you damaged. We do not offer returns or exchanges for change of mind, colour or shade preference, or fit. Each saree is photographed as it is, and we are happy to send a daylight photograph of the actual length before you order — just message us.

How to report a damaged piece

Please record an unboxing video of the parcel being opened, and message us on WhatsApp at +91 92837 78899 or email contact@slmboutique.in within 48 hours of delivery, with your order number and clear photographs of the damage. We will review it and reply within 24 hours.

Condition of the piece

The piece must be unused, unwashed, unstitched and uncut, with its tags and original packing, exactly as you received it.

What happens next

Once we have confirmed that the piece arrived damaged, we will tell you the next step and arrange the return at our cost. Where the claim is accepted, the resolution is made to the original payment method or by a replacement of the same piece, subject to availability.

What we cannot take back

• Change of mind, colour or shade difference between screen and daylight, or a piece that does not suit you
• Anything washed, worn, stitched, cut or altered, including a blouse piece that has been cut
• Items without tags or original packing
• Damage reported after 48 hours of delivery

What is not damage

Natural slub in jute and tussar yarn, minor irregularity in a woven border, and small colour differences between a screen and daylight are characteristics of handled cloth, not faults. If you are unsure before ordering, ask us for a photograph of the actual length.

Late or undelivered orders

If your order has not reached you within the delivery estimate for your area on our shipping policy, and the delay is not caused by events outside our control (such as floods, strikes or government restrictions), please write to us and we will resolve it.

Cancellations

You can cancel any order that has not yet been dispatched — message us and we will stop it and refund you in full. Once it is with the courier, it can no longer be cancelled.

Warranty

Our sarees and salwar sets do not carry a separate manufacturer's warranty or guarantee. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Complaints and Grievance Officer

If you are unhappy with how an order or a damage claim was handled, write to our Grievance Officer:

Please put "Grievance" in the subject line. We acknowledge every complaint within 48 hours with a complaint reference number — quote it any time to check the status — and you can expect a response within 2–3 working days. We resolve every complaint within one month of receiving it. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

The formal versions of these terms are in our shipping policy and refund policy.