Refund policy

Returns are accepted only in genuine cases where a piece reaches you damaged.

When we accept a return

We accept returns only where the piece arrives damaged. We do not offer returns, exchanges or refunds for change of mind, colour or shade preference, or fit. Each saree is photographed as it is, and we are happy to send a daylight photograph of the actual length before you order.

How to report a damaged piece

Record an unboxing video as you open the parcel, and message us on WhatsApp at +91 92837 78899 or email contact@slmboutique.in within 48 hours of delivery, with your order number and clear photographs of the damage. We reply within 24 hours.

Condition of the piece

The piece must be unused, unwashed, unstitched and uncut, with its tags and original packing, exactly as you received it.

What happens next

Once we confirm that the piece arrived damaged, we arrange the return at our cost. Where the claim is accepted, we refund the item value to the original payment method, or send a replacement of the same piece, subject to availability. Banks usually show a refund within 5 to 7 working days of us initiating it.

What is not damage

Natural slub in jute and tussar yarn, minor irregularity in a woven border, and small colour differences between a screen and daylight are characteristics of handled cloth, not faults.

Cancellations

You can cancel any order that has not yet been dispatched; message us and we will stop it and refund you in full. Once it is with the courier, it can no longer be cancelled.

Grievance Officer

Swathi Lakshmi, Grievance Officer, Shre Lakshmi Sarees & Matchings (SLM Boutique), 166/1, Vinayagar Kovil 2nd Street, Moolappalayam, Erode - 638 002. WhatsApp and phone: +91 92837 78899. Email: contact@slmboutique.in. We acknowledge every complaint within 48 hours and you can expect a response within 2–3 working days.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.